Delete your account

You can delete your Assertr account at any time. Two routes are available. This page also explains what is deleted, what our service providers may keep, and how to ask us to delete specific data without deleting your account.

Option 1: In-app deletion

Open the Assertr app.
Open the side menu and tap "Settings".
Scroll to "Danger zone".
Tap "Delete Account".
Confirm with "Delete Forever".

Option 2: Email request

Email privacy@assertr.app from any address with:

Subject: "Account deletion request".
The sign-in method your account uses.
The email address associated with your account (for Sign in with Apple with Hide My Email, your private relay address).
Your username (if known).

We send a one-time confirmation code or link to the email address associated with your account. If you use Sign in with Apple with Hide My Email, this is your Apple relay address, which forwards the message to you. We act on the request only after you confirm it. We do not collect identity documents. If your request is not confirmed within 30 days, we close it and let you know.

We will process your request within one month and confirm by email.

What gets deleted

When your account is deleted, we delete the following from our database:

Your account and sign-in details.
Your profile.
Your practice sessions: session set-up, transcripts, scores, feedback and voice analysis results.
Your progress: stats, XP, levels, badges, streaks and challenges.
Your consents, notification preferences and in-app notifications.
Feedback you sent from the App, usage records and subscription event records.

What is not deleted automatically

Some copies are held by our service providers or in our hosting provider's backups, and account deletion does not remove them automatically:

Audio recordings and transcripts of your conversations kept by ElevenLabs, our voice conversation provider, for up to 730 days.
Any data Deepgram kept from voice analysis requests, if you used voice analysis.
Transcripts and session set-up we sent to OpenAI for scoring and feedback, which OpenAI may keep in its abuse monitoring logs for up to 30 days.
Conversation content processed by Anthropic, the AI model provider ElevenLabs uses, which Anthropic may keep according to its own retention rules.
Your push notification user and subscription at OneSignal.
Your customer record and transactions at RevenueCat. Google Play and the App Store also keep their own purchase records.
Anonymous usage events in PostHog, which are not linked to your account.
Error and crash reports in Sentry, which are not linked to your account and are kept for no longer than 90 days.
Backups and platform logs of our hosting provider, according to its backup and logging settings.

To have these copies deleted, email privacy@assertr.app from any address. Tell us which sign-in method your account uses and the email address associated with your account (for Sign in with Apple with Hide My Email, your private relay address). We send a one-time confirmation code or link to the email address associated with your account. If you use Sign in with Apple with Hide My Email, this is your Apple relay address, which forwards the message to you. We act on the request only after you confirm it. We do not collect identity documents. If your request is not confirmed within 30 days, we close it and let you know. We will respond within one month and ask the providers to delete the copies they hold. Our App privacy policy describes what each provider receives.

Delete specific data and keep your account

You can ask us to delete specific data while keeping your account, for example profile fields, particular practice sessions, or copies held by our service providers. Email privacy@assertr.app from any address and tell us what you want deleted, which sign-in method your account uses and the email address associated with your account (for Sign in with Apple with Hide My Email, your private relay address). We send a one-time confirmation code or link to the email address associated with your account. If you use Sign in with Apple with Hide My Email, this is your Apple relay address, which forwards the message to you. We act on the request only after you confirm it. We do not collect identity documents. If your request is not confirmed within 30 days, we close it and let you know. We will respond within one month.

In the App you can also change your profile (Profile in the side menu) and turn voice analysis off (Settings → Preferences → Voice Analysis).

Before you delete

Cancel any active subscription in the App Store or Google Play first, deleting your account does not cancel store billing.
Account deletion cannot be undone. If you sign up again later, you start with a new, empty account.

Questions: privacy@assertr.app.