Delete your account

You can delete your Assertr account and associated data at any time. Two routes are available.

Option 1: In-app deletion

1. Open the Assertr app.
2. Go to Settings (gear icon).
3. Scroll to "Account".
4. Tap "Delete account".
5. Confirm.

Option 2: Email request

Email delete@assertr.app from the address on your account with:

• Subject: "Account deletion request".
• The email address associated with your account.
• Your username (if known).

We will process your request within 30 days and confirm by email.

What gets deleted

• Profile information.
• Session transcripts, feedback, and saved recordings.
• Progress, XP, levels, and badges.
• Saved preferences and consents.

What may be retained

• Backups, up to 90 days, after which they roll off.
• Billing and tax records, up to 7 years, to meet UK accounting obligations.
• Aggregated, anonymised analytics that cannot re-identify you.

Before you delete

• Cancel any active subscription in the App Store or Google Play first, deleting your account does not cancel store billing.
• Deletion is permanent and cannot be undone.

Questions: privacy@assertr.app.